Case study: Tactics of User Experience Research at ADP

This is part two of two, focusing on the tactical details of ADP's UX Research. For high-level strategy, see Case study: Strategy of User Experience Research at ADP I first got into user experience research by reading "Rocket Surgery Made Easy" by Steve Krug. This book was empowering because it was a step-by-step guide. It covered… Continue reading Case study: Tactics of User Experience Research at ADP

What did I just do?

I had one job this month: September Shane, your job is to have fun improving this site.What's wrong with my site, July 2019 I almost achieved the exact opposite thing. I didn't have fun or improve the site. I almost destroyed it, which caused me to swear at my laptop. How did it happen? I… Continue reading What did I just do?

The hunt statement

This post is #2 in a series of posts about my UX research about UX Maturity. For all other posts, see my UX Strategy page. As I mentioned in my previous post, I've recently started researching how companies relate to UX Maturity. Since that first post, I've been in brainstorming mode. I've been jotting down… Continue reading The hunt statement

Kicking off a UX Research side project with my mentor Meaghan

This post is the first in what will be a series of posts about my UX research about UX Maturity. For all other posts, see my UX Maturity Research page.   I've long been obsessed with the concept of UX Maturity. Why do some companies rave about the power of User Experience Research and Design… Continue reading Kicking off a UX Research side project with my mentor Meaghan

Duolingo is great, but…

I LOVE Duolingo. I can't recommend it enough for people who want to start learning a new language. Ever since I first tweeted about it back in 2015, I've been using it pretty much daily. First for a little bit of Spanish, and now for French and even a little bit of Vietnamese! https://twitter.com/sgryzko/status/566246417048829953 https://twitter.com/sgryzko/status/733747654992232449… Continue reading Duolingo is great, but…

Talking to Mars

Lately I've been bingeing on WaitButWhy. From Artificial Intelligence to the history of everything, Tim Urban is an expert at carefully researching complex topics then crafting entertaining, easy-to-read, and informative posts on them. The other day I read the article How (and Why) SpaceX Will Colonize Mars. It was a great article about space, Mars,… Continue reading Talking to Mars

Match Debt: When your system and the real world don’t align

Twenty-two years ago, design legend Jakob Nielsen published 10 Heuristics for User Interface Design. These ten tips are just as relevant now as they were in the early days of the internet. I consider them my ten commandments when it comes to designing software. In fact, this was the one and only thing that I… Continue reading Match Debt: When your system and the real world don’t align

Quotes from Interviewing Users by Steve Portigal

I just finished reading Interviewing Users. It's one that has been on my list for a long time, probably because I loved Steve Portigal's Dollars to Donuts podcast. It did not disappoint. It was a great read for me because I've done enough user research to have some experience to map to, but not so… Continue reading Quotes from Interviewing Users by Steve Portigal