Case study: Tactics of User Experience Research at ADP

This is part two of two, focusing on the tactical details of ADP's UX Research. For high-level strategy, see Case study: Strategy of User Experience Research at ADP I first got into user experience research by reading "Rocket Surgery Made Easy" by Steve Krug. This book was empowering because it was a step-by-step guide. It covered… Continue reading Case study: Tactics of User Experience Research at ADP

Case study: Strategy of User Experience Research at ADP

This is part one of two, focusing on the strategy of ADP's UX Research. For tactical details, see Case study: Tactics of User Experience Research at ADP When I spent a long-weekend in Prague a couple years ago, I decided to get out of the city one day and join a hiking meetup. I loved… Continue reading Case study: Strategy of User Experience Research at ADP

Usability testing is fun

Last week, a colleague and I ran an eight-person usability study with a big customer. We started at 6:30, so it was a super-early, super-long day. https://twitter.com/sgryzko/status/1111008963737194496 Iterating on the product AND the process Yes, it was exhausting, but I love this stuff. You take your best guess at a design then you put it… Continue reading Usability testing is fun

Using Airtable to store research nuggets

I started at Solium in January. They did a full day of usability testing for World Usability Day in the previous November but hadn't yet got through analyzing all of the videos. It's a small team and other priorities got in the way. Around that time, I listened to a Tomer Sharon interview on Mixed… Continue reading Using Airtable to store research nuggets