This is part two of two, focusing on the tactical details of ADP's UX Research. For high-level strategy, see Case study: Strategy of User Experience Research at ADP I first got into user experience research by reading "Rocket Surgery Made Easy" by Steve Krug. This book was empowering because it was a step-by-step guide. It covered… Continue reading Case study: Tactics of User Experience Research at ADP
I had one job this month: September Shane, your job is to have fun improving this site.What's wrong with my site, July 2019 I almost achieved the exact opposite thing. I didn't have fun or improve the site. I almost destroyed it, which caused me to swear at my laptop. How did it happen? I… Continue reading What did I just do?
I would have liked to have started from scratch and redesigned my site from the ground up, mulling over every pixel and color, and making it my own. But that would have taken me months of hard work. Instead, I redesigned my site in no time just by switching the theme. My job was this… Continue reading My lazy redesign
Last month, in What's wrong with my site, I picked three small improvements and assigned them each to a different "Future Shane". fix the Information Architecture (IA) of this site. If someone comes to ShaneG.ca and reads an interesting article, it’s difficult for them to explore. That’s a problem because there’s over fifty great articles… Continue reading Fixing the information architecture of my site
In late-2015, my now-wife and I decided to move away from the city we'd lived our whole lives in. I applied for tons of development jobs in London before the move but hardly heard back from any of them. I figured it was because I had nothing to show online and was 7000km away. The… Continue reading What’s wrong with my site?
Last week, a colleague and I ran an eight-person usability study with a big customer. We started at 6:30, so it was a super-early, super-long day. https://twitter.com/sgryzko/status/1111008963737194496 Iterating on the product AND the process Yes, it was exhausting, but I love this stuff. You take your best guess at a design then you put it… Continue reading Usability testing is fun
I started at Solium in January. They did a full day of usability testing for World Usability Day in the previous November but hadn't yet got through analyzing all of the videos. It's a small team and other priorities got in the way. Around that time, I listened to a Tomer Sharon interview on Mixed… Continue reading Using Airtable to store research nuggets
Twenty-two years ago, design legend Jakob Nielsen published 10 Heuristics for User Interface Design. These ten tips are just as relevant now as they were in the early days of the internet. I consider them my ten commandments when it comes to designing software. In fact, this was the one and only thing that I… Continue reading Match Debt: When your system and the real world don’t align
I just finished reading Interviewing Users. It's one that has been on my list for a long time, probably because I loved Steve Portigal's Dollars to Donuts podcast. It did not disappoint. It was a great read for me because I've done enough user research to have some experience to map to, but not so… Continue reading Quotes from Interviewing Users by Steve Portigal