My 3 new lenses from Advancing Research Conference 2020

Imagine visiting New York City for the first time and hanging out with hundreds of people who share your interests. Imagine watching real, in-person talks from several leaders of your field. Leaders that you've followed for years and learned from via podcasts, books, and more. Imagine the impact that this would have on the way… Continue reading My 3 new lenses from Advancing Research Conference 2020

Biases in science

TL;DR: Science has biases, but there are ways to reduce these biases. I've been bingeing lately. No, not on Netflix. Way nerdier than that. On a podcast. About economics. I love Planet Money The Planet Money podcast is interesting and entertaining. They take topics like unions or escheatment and explain them in an accessible and… Continue reading Biases in science

Cognitive biases in user research

In the late 1800s, there was a famous horse in Germany. Clever Hans was famous because he could do math. Hans's owner would ask him questions and Hans would tap his hoof the correct number of times. Hans toured Germany, showing off his skills to audiences for over a decade. A horse that can do… Continue reading Cognitive biases in user research

Case study: Tactics of User Experience Research at ADP

This is part two of two, focusing on the tactical details of ADP's UX Research. For high-level strategy, see Case study: Strategy of User Experience Research at ADP I first got into user experience research by reading "Rocket Surgery Made Easy" by Steve Krug. This book was empowering because it was a step-by-step guide. It covered… Continue reading Case study: Tactics of User Experience Research at ADP

Fixing the information architecture of my site

Last month, in What's wrong with my site, I picked three small improvements and assigned them each to a different "Future Shane". fix the Information Architecture (IA) of this site. If someone comes to ShaneG.ca and reads an interesting article, it’s difficult for them to explore. That’s a problem because there’s over fifty great articles… Continue reading Fixing the information architecture of my site

What’s wrong with my site?

In late-2015, my now-wife and I decided to move away from the city we'd lived our whole lives in. I applied for tons of development jobs in London before the move but hardly heard back from any of them. I figured it was because I had nothing to show online and was 7000km away. The… Continue reading What’s wrong with my site?

Usability testing is fun

Last week, a colleague and I ran an eight-person usability study with a big customer. We started at 6:30, so it was a super-early, super-long day. https://twitter.com/sgryzko/status/1111008963737194496 Iterating on the product AND the process Yes, it was exhausting, but I love this stuff. You take your best guess at a design then you put it… Continue reading Usability testing is fun