Case study: Tactics of User Experience Research at ADP

This is part two of two, focusing on the tactical details of ADP's UX Research. For high-level strategy, see Case study: Strategy of User Experience Research at ADP I first got into user experience research by reading "Rocket Surgery Made Easy" by Steve Krug. This book was empowering because it was a step-by-step guide. It covered… Continue reading Case study: Tactics of User Experience Research at ADP

Case study: Strategy of User Experience Research at ADP

This is part one of two, focusing on the strategy of ADP's UX Research. For tactical details, see Case study: Tactics of User Experience Research at ADP When I spent a long-weekend in Prague a couple years ago, I decided to get out of the city one day and join a hiking meetup. I loved… Continue reading Case study: Strategy of User Experience Research at ADP

Fixing the information architecture of my site

Last month, in What's wrong with my site, I picked three small improvements and assigned them each to a different "Future Shane". fix the Information Architecture (IA) of this site. If someone comes to ShaneG.ca and reads an interesting article, it’s difficult for them to explore. That’s a problem because there’s over fifty great articles… Continue reading Fixing the information architecture of my site

What’s wrong with my site?

In late-2015, my now-wife and I decided to move away from the city we'd lived our whole lives in. I applied for tons of development jobs in London before the move but hardly heard back from any of them. I figured it was because I had nothing to show online and was 7000km away. The… Continue reading What’s wrong with my site?

Usability testing is fun

Last week, a colleague and I ran an eight-person usability study with a big customer. We started at 6:30, so it was a super-early, super-long day. https://twitter.com/sgryzko/status/1111008963737194496 Iterating on the product AND the process Yes, it was exhausting, but I love this stuff. You take your best guess at a design then you put it… Continue reading Usability testing is fun