I win a lot of contests. In NHL hockey games, there are 3 periods of play with intermissions between. Often, they'll choose 2-3 people from the crowd of 20,000 people and ask them to play a funny game to win a prize. I don't know how, but I've been chosen for these dumb games THREE… Continue reading Radical Candor for individual contributors
In the late 1800s, there was a famous horse in Germany. Clever Hans was famous because he could do math. Hans's owner would ask him questions and Hans would tap his hoof the correct number of times. Hans toured Germany, showing off his skills to audiences for over a decade. A horse that can do… Continue reading Cognitive biases in user research
This is part two of two, focusing on the tactical details of ADP's UX Research. For high-level strategy, see Case study: Strategy of User Experience Research at ADP I first got into user experience research by reading "Rocket Surgery Made Easy" by Steve Krug. This book was empowering because it was a step-by-step guide. It covered… Continue reading Case study: Tactics of User Experience Research at ADP
I had one job this month: September Shane, your job is to have fun improving this site.What's wrong with my site, July 2019 I almost achieved the exact opposite thing. I didn't have fun or improve the site. I almost destroyed it, which caused me to swear at my laptop. How did it happen? I… Continue reading What did I just do?
I would have liked to have started from scratch and redesigned my site from the ground up, mulling over every pixel and color, and making it my own. But that would have taken me months of hard work. Instead, I redesigned my site in no time just by switching the theme. My job was this… Continue reading My lazy redesign
Last month, in What's wrong with my site, I picked three small improvements and assigned them each to a different "Future Shane". fix the Information Architecture (IA) of this site. If someone comes to ShaneG.ca and reads an interesting article, it’s difficult for them to explore. That’s a problem because there’s over fifty great articles… Continue reading Fixing the information architecture of my site
In late-2015, my now-wife and I decided to move away from the city we'd lived our whole lives in. I applied for tons of development jobs in London before the move but hardly heard back from any of them. I figured it was because I had nothing to show online and was 7000km away. The… Continue reading What’s wrong with my site?
I recently read the book "Switch" by Chip and Dan Heath. I was inspired to read it by TS Balaji, who mentioned it in his interview with DesignBetter. I expected it to be all about corporate change management, but was happy to see it cover everything from large-scale cultural change to individual change. Instead of… Continue reading Making the “Switch” to running
Last week, a colleague and I ran an eight-person usability study with a big customer. We started at 6:30, so it was a super-early, super-long day. https://twitter.com/sgryzko/status/1111008963737194496 Iterating on the product AND the process Yes, it was exhausting, but I love this stuff. You take your best guess at a design then you put it… Continue reading Usability testing is fun